Terms and Conditions

1. Seller Information

Valombreuse Garden

SAS with a capital of €1,000

Headquarters: 36 Rue de la Chapelle, 97122 Baie-Mahaut

SIREN: 843735747 – Pointe-à-Pitre Commercial Register

EU VAT Number: FR13843735747

Phone: 0590 95 50 50

Email: contact@valombreuse.com

Website: www.valombreuse.com

2. Purpose

These Terms and Conditions govern the online sale of admission tickets, annual passes, combo packages, and gift cards offered by the Jardin de Valombreuse on its website.

3. Products Offered

  • Admission tickets: valid for 3 months from the date of purchase; no advance reservation of a specific date or time is required.

  • Annual passes: valid for 12 months from the date of purchase, offering unlimited admission to the park during operating hours.

  • Nature Pack: a combined ticket that includes admission to the Valombreuse Botanical Garden and admission to the Guadeloupe Zoo (valid for 3 months).

  • Gift cards: Can be used to purchase admission tickets to the Guadeloupe Zoo; valid for 12 months from the date of purchase.

The applicable rates are those listed on the website at the time of ordering.

4. Order and Confirmation

Orders can only be placed online through the official website of the Valombreuse Botanical Garden

The order is confirmed upon receipt of payment, and a confirmation email containing the tickets in electronic format will be sent.

This email serves as proof of purchase and must be presented at the park entrance (either printed or on your smartphone)

5. Rates and Payment Terms

Prices are listed in euros and include all taxes.

Accepted payment methods: credit cards (Visa, Mastercard), Connect vacation checks.

Payment is due immediately upon placing the order.

6. Ticket Delivery

Tickets, season passes, packages, and gift cards are sent via email as downloadable e-tickets.

No mailings are planned.

7. No Right of Withdrawal - Cancellation / Refund

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to recreational services provided on a specific date or at specific intervals.

Therefore, tickets, season passes, packages, and gift cards cannot be returned, exchanged, or refunded, even in the event of loss or theft.

In the event of an exceptional closure of the park due to force majeure (severe weather, a hurricane, etc.), the Valombreuse Botanical Garden may offer a rescheduling option or a credit, at its sole discretion.

8. Terms of Use

Each ticket is non-transferable and valid for one person only.

Any reproduction, alteration, or fraudulent use of a ticket is prohibited.

Le Jardin de Valombreuse reserves the right to deny entry to anyone presenting a counterfeit or invalid ticket.

9. Liability

Le Jardin de Valombreuse shall not be held liable for any loss, theft, damage, or incident occurring outside its area of responsibility.

10. Customer Service and Complaints

For any questions or complaints, customers may contact:

11. Protection of Personal Data

The information collected during the ordering process is necessary for order processing. It may be used for informational and communication purposes (newsletter) if the customer has given their consent.

In accordance with the General Data Protection Regulation (GDPR), every customer has the right to access, correct, and delete their data by writing to: contact@valombreuse.com.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by French law.

In the event of a dispute, and in the absence of an amicable settlement, jurisdiction is vested in the courts of Basse-Terre.

The customer has the option of seeking assistance from a consumer mediator at no cost, in accordance with the provisions of the Consumer Code.